FAQ - Frequently Asked Questions
Topics covered and questions answered;
Where's my order?
As you're aware, COVID-19 has been rife this year, and this has caused some drastic problems with delivery times. Here at Murgs, we're working in a safe manor and getting your orders packed and dispatched as quick as usual with no delays in dispatch on our end. Unfortunately Royal Mail are having some issues, as well as all other couriers. We've been in close contact over the recent months, and they're struggling with short staff in various sorting centres, meaning some parcels are delayed up to two weeks unfortunately.
Once a parcel leaves us at Murgs, it's out of our hands, and there's nothing we can do. If you've already placed the order, please be patient as 99% of parcels are arriving just with slight delays.
If you've not placed your order yet we recommend using the 1st Class option or the tracked UPS option as these methods seems to have more success as of late.
Once again, we're sorry your parcel hasn't arrived yet, but we're still keeping up to the same high standards we hold ourselves to, we're just getting let down by a third party.
Returns, Refunds and Exchanges
We acknowledge that sometimes mistakes are made, and we appreciate that. If you order the wrong size, colour or looking for a refund - we'll be happy to refund or exchange the items, no questions asked.
Customers looking for a refund or exchange will need to email us within 30 days of purchase. You will be eligible for a refund assuming you have emailed us within the 30 days even if the refund takes place after 30 days.
The buyer will need to pay shipping to return the items to the address given through the email returns procedure for refund or exchange. We will cover costs for shipping to send out the replacement or exchanged item.
If an item is needing to be resent it will be re sent 2nd class regardless of the original shipping chosen due to it being a fault of Royal Mail rather than ourselves. We apologise for the inconvenience.
The email address for returns is Contact@Murgs.co.uk
If a free gift is issued as part of a bundle then the gift must be returned if the bundle is part refunded. The gift must be sent back with the items to be refunded and be in a like new, resalable condition.
We offer a 6 month warranty on all sleeves and clothing purchased via the online store or from a retailer. Proof of purchase is required in the form of the order number found on the order confirmation email, or paperwork included with your order. Issues covered in the warranty are; splitting or separation of stitching. Any problems caused due to lack of care or negligence (ie. Not following correct washing instructions) will not be covered by the warranty.
How do I measure myself?
Keep your knee slightly bent at about 30° and measure the circumference around the leg, roughly 10cm below the patella (Knee cap). We advise using a flexible tape measure.
Any problems, please shoot us an email at Contact@Murgs.co.uk
What size sleeves do I need?
Using our size chart is the best and easiest way to determine which sleeves you'll require. Our sleeves are a moderate to tight fit which is how they designed and we deem to utilise the most positive effects.
If you measure in-between two sleeves, we may recommend you go up a size.
If unsure about what size you require, please don't hesitate to shoot us an email. We'd happily guide you and give suggestions to sizing as this reduces the chance for you to need to exchange the item making the buying process much easier and simpler.
The email address for size questions and queries is Contact@Murgs.co.uk
Warning: Wearing a smaller size than recommended may reduce the life of the sleeves. Our sleeves optimal lifespan is designed around the suggested fit seen in the size chart above and will decrease with incorrectly sized sleeves.
We now offer international shipping to a majority of destinations. Due to the nature of us shipping items from the UK internationally, shipping costs are expensive. To combat this we've chosen to use an economy shipping plan whist still subsiding the shipping rates covering as much as 40% of the cost ourselves. International shipping is just £9.99.
The only issue with international delivery we like to advise customers on is returns. It may be costly for a customer to return an item as this is a cost the customer would cover. Please follow all size guides and if unsure at all, shoot us an email at Contact@murgs.co.uk. We'd much prefer to get you the correct size first time.
Murgs sleeves need to be washed at 40°C or less and can be machine washed. Must be left to air dry. We recommend leaving the sleeves in an open aerated space overnight. Strictly do not iron or apply any direct heat eg; tumble dryer, hair dryer or radiator.